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Whitall’s Bakery Inc. Accessibility Multi-Year Plan

Message from the President

I want to take a moment to express my heartfelt appreciation for the incredible work each one of our staff does every day. Our success as an organization is a testament to their talent, dedication, and unwavering commitment to our shared mission. I also want to emphasize a core value that is deeply ingrained in our organization’s DNA: accessibility. Accessibility is not just a checkbox; it is a fundamental pillar of our ethos. We firmly believe that every individual, regardless of their abilities, should have equal access to our products, services, and opportunities. We understand that accessibility is a continuous journey, and we are fully committed to going the extra mile. We will continue to invest in the necessary resources, expertise, and technologies to ensure that accessibility is seamlessly integrated into every aspect of our work.

- Katie Casey

Introduction

Whitall’s Bakery Inc. strives to meet the needs of its employees and customers with disabilities and is working hard to remove and prevent barriers to accessibility. Whitall’s Bakery Inc. is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act, 2005. This accessibility plan outlines the steps we are taking to meet those requirements and to improve opportunities for people with disabilities. Our plan shows how we will play our role in making Ontario an accessible province for all Ontarians. The plan is reviewed and updated at least once every 5 years.

Customer Service

Whitall’s Bakery Inc. is committed to providing accessible customer service to people with disabilities. This means that we will provide goods, services and facilities to people with disabilities with the same high quality and timeliness as others.

 We have implemented accessibility enhancements across our customer service channels. This included providing options for text-based communication, such as email, for customers who may have difficulty with verbal communication.

 We sought and received feedback from customers regarding their accessibility experiences with our customer service. This feedback was used to identify areas for improvement and implement necessary changes to ensure a more seamless and inclusive customer support experience.

 We continue to train every person as soon as practicable after being hired and provide training in respect of any changes to our policies. We maintain records of the training provided including the dates on which the training was provided.

Information and Communications

Whitall’s Bakery Inc. is committed to making our information and communications accessible to people with disabilities.

 We have adopted a plain language approach in our written communications to make information more accessible and easily understood by a wider audience. This includes simplifying complex concepts, using clear and concise language, and avoiding jargon or technical terms whenever possible.

 We are committed to meeting the needs of people with disabilities by increasing font sizes on our packaging as much as is possible.

Employment

Whitall’s Bakery Inc. is committed to fair and accessible employment practices.

 We have implemented inclusive hiring practices that promote equal opportunities for all individuals, including those with disabilities. This includes providing reasonable accommodations during the recruitment process, ensuring job postings are accessible, and actively seeking diverse candidates.

 We have established a process for employees to request reasonable accommodations based on their individual needs. This ensures that employees with disabilities can perform their duties effectively and have equal opportunities for success within the organization.

Training

Whitall’s Bakery Inc. is committed to providing training in the requirements of Ontario’s accessibility laws and the Ontario Human Rights Code as it applies to people with disabilities.

 We conduct comprehensive training sessions for our customer service representatives to educate them on accessibility best practices. This training equips them with the knowledge and skills to effectively communicate with customers with diverse needs, ensuring a positive and inclusive customer service experience.

Design of Public Spaces

Whitall’s Bakery Inc. will meet accessibility laws when building or making major changes to public spaces.

 We have installed access ramps at the front entrances of both the bakery and the restaurant. Additionally, an accessible entrance was added at the side of the building, complemented by the inclusion of a fully accessible washroom.

 Whitall’s Bakery Inc. will put procedures in place to prevent serious disruptions to the accessible parts of our public spaces.

For More Information

For more information on this accessibility plan, or to request standard and accessible formats of this document please contact:

Katie Casey
613-384-3675
katie@breadandbutter.ca